All Systems Operational

About This Site

This page provides details on the current status of services provided by Zamzar. We'll post updates about any incidents affecting our main website (at http://www.zamzar.com) and developer API (at https://developers.zamzar.com) right here.

Website ? Operational
Developer API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Website Uptime ?
Fetching
API Uptime ?
Fetching
Past Incidents
Jul 31, 2021

No incidents reported today.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021
Resolved - We can confirm this issue has now been resolved and new API requests submitted since 07:05 AM UTC today are processing normally. We will continue to perform enhanced monitoring of the service throughout the day.
Jul 20, 09:26 UTC
Update - We are continuing to monitor for any further issues.
Jul 20, 08:11 UTC
Monitoring - Our team has identified that some requests to the API failed to be serviced between 05:45 AM UTC - 07:05 AM UTC today, instead returning an HTTP "500" error. The underlying problem causing those requests not to be processed has now been remediated and any ongoing requests submitted to the API will now function as expected. Any requests submitted during that timeframe which failed (including file conversion requests) will need to be re-submitted for processing.

We will continue to closely monitor the service for any issues but are not anticipating any further problems.
Jul 20, 07:37 UTC
Investigating - We have observed an interruption to a number of requests to our API conversion service. Our team are currently investigating the underlying cause and will update further here once we know more.
Jul 20, 06:29 UTC
Jul 19, 2021

No incidents reported.

Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:00 UTC
Scheduled - In line with modern security best practices Zamzar will be switching off support for TLS v1.1, a cryptographic protocol used to secure communications between your web browser (or API client) and our systems.

This change will not involve any downtime for Zamzar services, and customers will not observe an impact on their applications or usage of Zamzar's services, provided they are not using TLS v1.1 to connect.

For more information please read our announcement at https://blog.zamzar.com/2021/07/11/even-better-security-dropping-support-for-tls-1-1/
Jul 11, 00:20 UTC
Jul 17, 2021

No incidents reported.